About Shipping
When you finished shopping and filled out your shipping address (before input your credit card details), the door-to-door service shipping charges will be calculated automatically based upon total weight of your order.
Estimated shipping dates normally takes 3-7 days for delivery descending on your destination address.

About Payment
Shopping at http://benatural.velocall.com is secure!
We accept VISA cards and MasterCard because they are both cheaper and faster for you. With the credit cards we pay the commission for you. Credit card orders are encrypted by an international credit card processing service, Using Secure Socket Layer (SSL). We have a secure server for credit card information, so that no one can see your credit card details. We do not sell, share, or in any way distribute our customer names, Email addresses or any other personal information to any outside sources.
Customers are responsible for additional charges of customs clearance or import duties. No sales tax for shipments outside of Thailand.

Return Policy
Our selected products are well packed and carefully handled to deliver under the trustful shipping services. We do our best to provide excellent products to satisfy our customers and try to minimize the need for returns. If you find any incomplete goods, you may return them in original condition for a refund under the following instructions:

1. Contact us mailto:kbenj@hotmail.com within 7 days of receipt. Simply indicate the reason for returning merchandise, your order number, name of the item, purchased date, your name and address.

2. We will notify you by E-Mail about a return merchandise authorization number within approximately 48 to 72 hours. Write the RMA number on the packing slip inside the package and on the outside of the package. Please note that we cannot process returns without and RMA number.

3. Return the unused item to all of its original packaging, and ship it back to us. We recommend that the package be insured to make sure the item be not damaged or lost in transit. Send to us at :
Natural Tone Co., Ltd. 723 Prachautid Road Samsennok Huaykwang Bangkok 10310 Thailand
We regret that shipping and handling charges are not refundable unless it is our error.

If for any reason you need to change an order you have already submitted, Please notify us by E-mail as within 48 hours.

Disclaimer
Please note that our products is handmade original, so color, size, weight and may slightly differences from the online catalog.